Shipping Policy

1. Research-Use Product Notice

All products sold by VYRO Labs are intended strictly for laboratory, analytical, and research-use purposes only. Products are not intended for human consumption, animal consumption, medical use, diagnostic use, therapeutic use, veterinary use, or any unauthorized use.

2. Order Processing

Orders are typically processed during normal business days, excluding weekends and holidays. Processing times may vary depending on product availability, payment review, address verification, order volume, and internal compliance checks.

An order confirmation does not guarantee immediate shipment. We reserve the right to delay, hold, cancel, or refuse any order when necessary for verification, compliance, or operational reasons.

3. Shipping Timeframes

Shipping timeframes displayed on our website, checkout page, or order confirmation are estimates only. Actual delivery times may vary depending on the carrier, destination, weather, holidays, service interruptions, address issues, or other circumstances outside our control.

If no specific shipment timeframe is provided, VYRO Labs will make commercially reasonable efforts to ship within a reasonable period consistent with applicable U.S. online order requirements.

4. Shipping Methods and Carriers

VYRO Labs may use third-party carriers and fulfillment services to ship orders. Available shipping methods may vary by destination, product type, order value, carrier availability, and operational requirements.

Carrier selection may be made at our discretion unless a specific shipping method is offered and selected during checkout.

5. Shipping Costs

Shipping charges, if applicable, will be shown at checkout before payment is completed. Shipping costs may vary based on destination, shipping method, package weight, order value, and carrier rates. Shipping fees may be non-refundable unless required by law or unless the issue is caused by an error by VYRO Labs.

6. Tracking Information

When available, tracking information will be sent to the email address provided during checkout after the order has been processed and prepared for shipment.

Tracking updates are provided by the carrier. VYRO Labs is not responsible for delays, missed scans, inaccurate carrier updates, or temporary tracking interruptions once the package is in carrier possession.

7. Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout. VYRO Labs is not responsible for delays, lost packages, failed delivery, returned shipments, or additional costs caused by incorrect, incomplete, or outdated shipping information.

If you notice an address error after placing an order, contact us immediately at vyrolabs@officialvyrolabs.com. We cannot guarantee changes once an order has been processed or shipped.

8. Shipping Restrictions

We reserve the right to restrict, delay, refuse, or cancel shipment to any location where we believe shipment may be prohibited, restricted, unsafe, unsuitable, or inconsistent with applicable laws, regulations, carrier policies, or internal compliance standards.

Customers are solely responsible for ensuring that products may lawfully be purchased, possessed, imported, handled, and used in their jurisdiction.

9. Delayed Shipments

If we are unable to ship an order within the stated or expected timeframe, we may contact you with updated information, a revised shipping estimate, or available options regarding the order.

Where required by applicable law, customers may be offered the option to consent to a delay or cancel the unshipped order for a refund.

10. Lost, Stolen, or Missing Packages

If tracking shows that a package was delivered but you did not receive it, please check with household members, neighbors, mailrooms, building management, and the carrier before contacting us.

VYRO Labs is not responsible for packages that are lost, stolen, or misplaced after carrier-confirmed delivery. However, we may assist you in reviewing available tracking information or carrier claim options where possible.

Claims for missing or undelivered packages should be reported as soon as possible.

11. Damaged Packages

If your order arrives damaged, contact us within 48 hours of delivery. Please include your order number, photos of the outer packaging, photos of the product, and a clear description of the issue.

We may request additional information before approving a replacement, refund, store credit, or other resolution.

12. Refused, Returned, or Undeliverable Shipments

If a package is refused, returned to sender, undeliverable, unclaimed, or delayed due to incorrect or incomplete shipping information, VYRO Labs may deduct shipping costs, return shipping costs, handling fees, carrier fees, and other applicable costs from any approved refund.

Reshipment may require payment of additional shipping charges.

13. International Shipping

If international shipping is offered, customers are responsible for all customs duties, import taxes, brokerage fees, clearance requirements, inspections, restrictions, and compliance obligations in the destination country.

VYRO Labs is not responsible for packages delayed, rejected, seized, destroyed, or returned by customs or government authorities due to destination-country restrictions or customer non-compliance.

14. Order Review and Compliance Holds

Some orders may be held for payment review, fraud prevention, age verification, address verification, product availability, or compliance review. If additional information is required, we may contact you using the email or phone number provided during checkout.

15. Contact for Shipping Questions

16. Policy Changes

VYRO Labs may update or modify this Shipping Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website or purchase of products after updates are posted means you accept the revised policy.